Kayn Consultants – Driving growth through creative marketing

Advice and support to children residential care providers in the public, voluntary and private sectors

Kayn Consultants providers sector leading experts for independent children’s homes. We also work with independent school, fostering agencies, residential schools and semi- independent providers, to assist with developing new and existing services, operational input/oversight and business development/growth. Our primary aim is simple:

“Driving growth through creative innovation”

Our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and sector backgrounds. We don’t limit ourselves to either strategy or implementation. Instead, we deliver both – equally well.

Why the need for Kayn Consultants?

The focus of everything we do is to add lasting value and achieve dramatic improvements in our clients’ performance by delivering sustainable improvements to the way they do business.

An ability to understand our clients’ issues and provide appropriate solutions, with proven experience of effectively navigating clients through a clear thought process to resolve complex issues.

Proven track record of leading successful teams across a variety of sectors and a strong skill set within multiple disciplines.

Commercially minded with the ability to identify new opportunities, and convert these into growth opportunities.

Strong analytical skills, including the ability to interpret data, generate insights and construct and present creative and innovative solutions to clients.

Highly proactive, with the ability to work with limited supervision.

Extensive experience of the sector, current and anticipated future trends, with the ability to respond to change and the impacts these have on our clients.

Strong experience of delivering regulatory improvement programmes.

Gain a “short-cut” to know-how, knowledge and information that does not exist in the organisation.

Expertise as a catalyst for change. No one likes change, especially the social care sector. But when change is needed, a Kayn Consultant can do things without worrying about the company culture, employee morale, or other issues that tend to elicit high emotions and dissention in the ranks.

Who are we?

Kayn Consultants are a team of expert practitioners.

We are experts within our fields, with extensive sector knowledge across both private and public sectors.
We understand your issues, your challenges and your businesses.
We not only advise you on what to do, but become part of the delivering the solution.
We can assist you to make better and informed decisions, reduce costs, build a more effective organisation and develop appropriate strategies.
We start by understanding your business, your operation, competitive dynamics, the culture, your people and challenges you face.
By seeing the world the way you do, we can work to your agenda and apply our experience to your specific strategic and operational issues.

How we work

We listen and learn

As a partner, we start by listening. Together, we work to understand your business, culture, people and challenges. By talking to your key people, we understand your most important needs. We seek to gather valuable insights from your people, before identifying gaps and opportunities for your company.

We provide solutions for your needs

With your specific needs and challenges in mind, our consultants take a hands-on approach in meeting those needs; solving processes for your company and effectively bringing business transformation both internally and externally.

We take you on a collective learning journey

A journey with us means going through different stages of progression. From formulating new strategies to learning effective implementation techniques, we always seek to inspire and equip you and your team with new knowledge.

We believe in providing value for money

The company that works together, moves forward together. You will learn how to create unique conditions for your customers and sustain long term business relationships for future success.

Services we provide

We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where we work. That’s why we’re proud to offer our colleagues agile consultancy options; our services therefore include:

Ofsted registration of new children’s homes and service

Ofsted registration of a new children’s home can often be a daunting and complex process, particularly, if you are new to the sector. The registration process normally takes up to 16 weeks (once planning permission has been obtained). Kayn consultants can provide a full registration service, which includes:

Assisting with planning
Developing and reviewing your paperwork including statement of purpose, policies and procedure.
Advice and support with recruitment including Manager and Responsible Individual
Support in completing of Ofsted’s registration application
Property audit – is the property fit for purpose
Assist in developing and reviewing policies and procedures
Advice and support with the Fit Person’s Interview

Meeting Ofsted Compliance Notices

When a children’s home finds itself in the unfortunate position of being issued with an Ofsted compliance notice (s) and/or restriction, we can provide valuable advice and support to help your home get through this difficult period, by:

Developing an action plan to meet the compliance notices
Supporting the management team in implementation change/progress of the action plan
Supporting management in dialogue with the inspector
Providing pre-inspection quality assurance audits
Providing on-going expertise on Ofsted inspection framework, regulations and quality standards

Independent monitoring and audits

We can provide an Independent Person to carry out a one-off unannounced quality assurance visit and report (in line with Regulation 44); including a Safeguarding Audit. Providers tend to use our services prior to Ofsted registration or Ofsted inspection

Our monitoring visits and reports, will generally include:

Observations of day-to-day practice
Review of key files, documents, policies and procedures
Review of staff files, quality of supervisions and team meetings
Discussions/meeting with young people, staff, management and other professionals
Audit of premises including health and safety requirements
Review of regulation 44 reporting and previous Ofsted inspection reports

We are also able to provide an monthly Independent Regulation 44 visitor.

Return Home Interviews

In line with ‘Statutory guidance on children who run away or go missing from home or care’, we can provide Independent Return Interviewers to meet with children and young people within 72 hours of their return home. The interview provides an opportunity to hear about why child/young person went missing and to understand the risks and issues faced while they were missing.

Independent Investigations

Kayn Consultants can offer Independent Investigations, undertaking disciplinaries, mediation, & independent complaint investigations. Our consultants have many years of experience of undertaking such work, and have valuable insight into HR processes and procedures within the children’s home and education sectors.

Marketing and business development services

We help to develop and implement an effective marketing programme, which not only delivers brand awareness, but increases customer numbers and improves the bottom line. We can also boast your current marketing campaigns by more effective and sustained targeting. In addition, we have extensive links with LA commissioning teams. Are you getting the right referrals for your business, if not we can certainly assist in driving the business to you.

Supervision and coaching

We can provide direct one to one regular supervision of manager and/or responsible individual, in-line with Ofsted requirements. We are also able to provide on-going mentoring and coaching for new home managers and responsible individuals and can include regular telephone support and monitoring.

What our clients say

Nusrat and Kayn Consultants provided excellent input into our marketing and strategic thinking and activities. They also assisted in generating and increasing business referrals and a real difference in focusing our efforts.

Alan ChallinorHead of Therapeutic Services–Nugent Care

I supported my son with his dream to set up and run a Children’s Residential Home back in 2018. The journey has been difficult. By bringing in a new Responsible Individual, who has guided and mentored the whole team to where we are today. Thankyou Nusrat Janjua you are amazing; to have steered us from an Ofsted Inadequate to Outstanding in all areas and praise ringing in our ears from the inspector such as , “so refreshing to see a home doing what it’s supposed to . Turning young people’s lives around who are happy to be there and a team enjoying and excelling in their work.

Richard TimmisDirector–Harmony Childcare Residential Homes

In the landscape of social care and complex needs education, Nusrat has demonstrated both knowledge and ability to support the very best outcomes. His knowledge of regulatory guidance and his connectivity with a wide range of capable professionals enables Nusrat to support effective change, increasing positive outcomes for care and education organisations utilising a child centred approach. I would highly recommend him for any organisations working with complex young people.

Antonio MunozAssistant Director SEND & Inclusion–Cambridgeshire & Peterborough Combined Authority

I am a senior public law lawyer, and founder of Care Acre, who has worked in close partnership with Kayn Consultants and Nusrat from the concept stage of my project, to strategic recruitment of the team, all the way through to delivering the Ofsted application for registration. A very successful one.

I am very impressed with his firm grasp and navigation of the regulations, his deep market intelligence, and his constant pursuit to implement best practice. As a new entrant into this highly challenging and regulated sector, partnering with Nusrat has proven very cost effective, and highly, reassuring. I would highly recommend his services.

Aliya RanaDirector - Care Acre Children’s Home

We have worked with Nusrat over several years and have found his knowledge and experience of marketing extremely useful. It is no exaggeration to say he transformed the referral opportunities for our agency and helped us shape an extremely positive set of relations with commissioners across the North West and Wales. He also helped secure our position on the welsh 4 C’s Framework.

First AffinityDirector– 1st Affinity Fostering Services

Our experience with Kayn Consultants has been first class from the start and they continue to work with our fostering agency. Both Nusrat and Colin have been extremely helpful in turning our agency around. They have extensive sector knowledge and are experts in their respected fields. They deliver results.

Naseem ChoudhryDirector–New Life Foster Agency

Nusrat is an experienced marketing consultant. His broad and specialist knowledge of residential care has been gained from experience of working directly within it. His ability to envision need, along with his integrity and professionalism towards his client group, create the added value that is so important in creating a trusting relationship for those delivering high quality services across the social care sector.

John DiamondCEO–The Mulberry Bush Organisation

Nusrat has worked well with the organisation. Allowing us to engage positively with our customers, giving new energy and direction to our marketing, as well as providing an expert eye over our strategic and operational development.

In-Mind Children’s ServicesIn-Mind Children’s Services

Nusrat is a serious business and marketing professional, working with looked after children. I have been aware of his practice for well over a decade now and have been impressed by his ability to add value across multiple sectors and divers organisational structures.

Andrew ConstableDirector–Halliwell Homes

Our Consultants

NUSRAT

Nusrat is an experienced and creative senior marketer with over 23 years’ track record; 14 of which have been within social care, health and education sectors, at a senior level. All this work carries the same mark; a determined desire to get it right, an ability to master new skills and a refusal to accept anything less than consistently exceptional results.

Nusrat continues to work with some of the leading sector organisations in a marketing, strategic and operation capacity. Assisting companies in move to new strategic directions, developing effective marketing and business develop campaigns and building positive and profitable customer and client relationships.

SARAH

Sarah has built and shaped her career around working with socially disadvantaged groups for many years. Sarah’s experience firmly lies within education, social inclusion, learning and development.

Sarah has gained extensive, strategic level experience, across multiple settings, inclusive of; Schools, Academy Trusts, Local Authorities, Residential Childcare Settings, Secure Training Centres, Clinical, Counselling and Educational Psychology Services, Youth Offending Teams and Her Majesty’s Prison Service.

COLIN

A previous director who achieved significant improvement in Sandwell and Birmingham (LAC services), Colin has operated at every social work level in 7 different authorities latterly as head of children’s safeguarding in Denbighshire. He is now a visiting lecturer at Glyndrw University and is director/manager of his own fostering agency.

He recently completed an extended Chid Practice Review enquiry in north Wales and chaired the all wales IRO group for 2 years. He was a contributor to seminar 4 of the Climbie Enquiry and also a member of the then Home Secretaries working party that established the youth offending teams policy framework.

Associate Consultants

MIKE

Regulation 44 Inspector and Independent Visitor (North West and West Midlands)

Mike is an experienced and skilled Regulation 44 Inspector and Independent Visitor, for several organisations and local authorities; many of these have homes that have become rated Good and Outstanding by Ofsted. Mike is also an accredited trainer (the Continuous Professional Development Standards Office - CPDSO), providing a diverse range of face-to-face training course for Residential Child Care. Prior to this Mike was an experienced Registered Manager for many years.

WANDA

New Children’s Home registrations and set up

Wanda is a highly experienced professional with extensive management experience in residential children’s homes. Having qualified to QFC level 5 in leadership and management and working through her level 7 course. Wanda has strong leadership and communication skills, having led multiple teams and children homes settings in her past. A child centred practitioner with an outcome focused approach who able to maximize her team’s skill base. Wanda has spent many years assisting providers to set up children’s homes and currently also holds a responsible individuals position.

MEGAN

Regulation 44 Inspector and Independent Visitor (South Est)

Megan is a director’ of her own company and oversees all of their Regulation 44 visits. Megan has a child centred approach and is extremely diligent in everything which she does. Megan has many years of residential experience, having also worked as a mental health recovery worker, practiced as a social worker, and has been a quality assurance officer for a number of children’s homes. A keen eye for detailed and very much an expert in her field.

DR KATHRYN

Early Childhood Consultant

Dr Kathryn an Early Childhood Consultant, researcher and author, and founder of Nurturing Childhoods.; support for parents and settings all over the world. Having worked with children for many years, Kathryn developed a particular interest in children’s need to access rich and meaningful experiences throughout their early years, and the impact the actions of well-meaning adults can have on them. The Nurturing Childhood accreditation for settings and the MICE (Method of Improved Child Engagements) for schools, Kathryn works to identify and celebrate the impact of effective childhood experiences as preparation for all of life’s learning. Kathryn also consults on projects, conducts research for government bodies and contributes to papers launched in parliament. A highly acclaimed author and researcher, she has published many times, guiding practitioners, teachers and parents to enhance children’s experiences, both here and abroad.

JUDITH

Practice development and therapeutic parenting / management specialist

Judith career has spanned over 40 years, with extensive experience in the independent children’s home sector. Having worked with a number of sector leading organisations for more than 35yrs, predominantly in senior management. Judith is experienced practitioner, having developed and led many companies; a qualified therapist, Judith is a Trustee/Director and Company Secretary of British Association of Play Therapists. Judith has a wide range of experience in children’s services, children’s mental health, policy and practice development, and professional development of others.

Specialist consultants to children’s homes